Examining the larger context of email communication

[Ramu Iyer]

> http://www.nytimes.com/2007/10/07/jobs/07pre.html?_r=1&oref=slogin
> E-Mail Is Easy to Write (and to Misread)
> by Daniel Goleman

Critical Business Issue

* There is a need for leaders at all levels have to become thoughtful about
fearlessness.
* There is a need to help people realize their competence, value, talents
and creativity.
* There is a need to improve how leaders can relate and plan for
uncertainty.
* Since one person cannot have all the answers, there is an urgent need for
improving the decision-making process so that every decision can be
thoughtfully considered and exceptionally delivered. Each decision has a far
greater radius of impact and there is a need to mitigate the occurrence of
any poor decisions.
The recent discussion thread in Grouptalkweb on Goleman's article was
definitely interesting.

I'd like to point out that many players, in a business setting, are usually
in a hybrid world, straddling between real-world (face-to-face) interactions
and virtual world (email) interactions. According to Margaret Wheatley
(Berkana Institute), the "common posture at meetings is the downward glance"
(since people are intently looking at their Blackberrys) even while the
meeting is in progress. This usecase is a vivid example of how technology
adaptation has impacted in-person conversations as well as attention
deficit. It is useful to recognize that when electronic mail innovation
occurred, the diffusion of the innovation was not figured out by the
inventors but largely left to the social context of users who chose to adopt
it incrementally over time.

>From what I have observed, over the years, I see that some people in a
meeting are checked in as well as seeking to understand and be understood (
i.e., active listening) while otheres are sometimes checked out and only
partially listening (i.e., in fragmented mode). In my opinion, the latter
population is dividing its attention between being in the meeting and being
away from the meeting. My perception is that the next generation in front of
me is able to multitask between these two worlds (real and virtual) much
better than I can.

I'd like to figure out how to add a "dash of psychodrama" so that we can
transform the hybrid conversation into a rich energy field of thoughts,
emotions and interactions that can trigger creativity, spontaneity and
fearlessness.

Thanks for any feedback.

Ramu

-- 
EQuilibrium ROI, Inc.
equilibrium.roi at gmail.com
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